211: Get Connected. Get Help.
211 is the most comprehensive source of information about local resources and services in the country. Whether you need help paying bills, finding food, securing housing, or connecting to health care, 211 makes finding help easier.
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Behind every call, text, or online chat are thousands of caring, local experts who know the resources in your community.
- Real help, 24/7 – calls are confidential and can be anonymous.
- Compassionate experts – highly trained community specialists listen, understand, and connect you with the best local resources.
- Nationwide impact – there are more than 200 211 agencies across the United States, each with boots on the ground in their communities.
Meeting Needs Every Day
The 211 network responds to over 16 million requests for help each year. Most come from people facing challenges meeting their basic needs:
- Housing and shelter
- Food and nutrition support
- Transportation
- Health care and mental health services
No matter the situation, 211 specialists help people navigate complex systems and connect directly to resources that can make a difference.
A National Commitment to Local Communities
In 2000, the Federal Communications Commission (FCC) designated 211 as the 3-digit number for information and referrals to social services. Today, 211 is powered by a diverse network of organizations—United Ways, Goodwill, Community Action Partnerships, crisis centers, and more—each dedicated to serving their neighbors.
211 in Illinois
In Illinois, 211 Illinois is the lead entity authorized to manage the 211 number, provide governance and oversight, and coordinate a statewide 211 system. This ensures every community across Illinois has consistent, high-quality access to critical resources.