211: Get Connected. Get Help.

Man at 211 help center


211 is an easy-to-remember, non-emergency telephone number provided by United Way that connects people with the help they need. 211 saves time and frustration through highly-trained specialists who match people to the right agency based on their individual needs. And now, 211 is available via text at 898 211.

The 24-hour, 365 days a year helpline makes it easy to navigate the maze of human service providers and helplines. All calls and texts are anonymous and confidential.

When you call or text 211, a real person will answer the phone. They can help you find local help for many things, including:

  • Food and shelter
  • Counseling and mental health services
  • Income and employment support
  • Help for the elderly and people with disabilities
  • Resources for children and families
  • Domestic Abuse
  • Veterans
  • Re-entry
  • Human Trafficking
  • Drug/Alcohol Rehabilitation
  • Disaster Recovery

How does it work? Simply dial 211 from any telephone. 94% of the United States is served by 211. You will be connected to the 211 specialist nearest to you. You can also access the online Champaign County directory at any time by visiting www.findhelp211.org


Text your ZIP Code to 898 211. Text support is currently available from 8:30am - 4:30pm.

Phone doesn’t connect to 211? Please use the toll-free number: 1-888-865-9903



211 is brought to you by United Way of Champaign County and the Champaign County Mental Health Board and Developmental Disabilities Board.

211 Information for Champaign County Service Providers

211 Brochure - Updated Fall 2019!

Services Provided by 211

New Service Provider Form - Fill out to be included in the 211 Database

Inclusion & Exclusion Statement

211 Directory of Resources

for Champaign County, Illinois


For the most current information, ALWAYS dial 211.

211 Comprehensive Print Directory of Human Services

Resource Guide - Short Version



Last updated Summer 2018

New topic guides will be published in November 2019. ALWAYS call 211 for the most current information!



Health & Medical

Homeless Prevention & Intervention

Housing and Shelter



Winter Services 2019-20