The pandemic heroes you've never heard of

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211: America's Lifeline to Help

Day and night, the call specialists at United Way 211 talk to people who are scared, frustrated, and confused. Throughout the pandemic, they have served as essential workers, answering calls around the clock and helping more people than ever before.

Last year 211 call specialists across the United States fielded more than 20 million calls, connecting struggling people with essential resources to solve their health care, housing, and food problems. In Champaign County, our 211 specialists answered calls from nearly 3,200 people.

From the first hello, 211 call specialists offer comfort and hope.

As one 211 specialist, Mercy Magu, said:

“People who contact 211 want someone who can listen to them, provide them with resources, and assist them to keep hope alive.”

As we approach February 11, which is also 211 Day,  join us to thank the 211 call specialists who helped our community navigate a crisis with compassion.

Show your gratitude by joining the conversation on social media under #211Team.

You can also support their critical work with a donation to United Way of Champaign County, ensuring that these heroes can keep up the good work.

Give Today

In Champaign County, 211 is funded by donations to United Way of Champaign County's Community Impact Fund, and the Champaign County Mental Health Board and Developmental Disabilities Board.

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